1. Delivery Terms
Datek Light Control AS delivers goods under the terms described as DPU – Delivered at Place Unloaded, according to Incoterms 2020. The DPU terms regulate the transfer of ownership and risk once the goods have been unloaded at the agreed delivery address. These terms apply where Datek Light Control AS arranges transportation, and no other agreement has been made.
2. Product Warranty
Control units and other equipment included in the delivery are covered by a 5-year warranty. The warranty period begins on the delivery date, meaning the date the units are shipped from the supplier to the customer.
3. Warranty Conditions
- The products are used in accordance with the specified product and usage specifications (particularly as stated in the product specification sheets).
- The products are installed and commissioned according to their installation instructions.
- Services, such as software upgrades or additional functionality, are performed exclusively by Datek Light Control AS or a third party appointed by Datek Light Control AS.
- The product is not exposed to external influences — electrical, mechanical, chemical, temperature-related, or other—beyond what is explicitly specified in the product’s datasheet or applicable standards.
- Warranty claims and any replacement will behandled according to current procedures. In most cases, the customer may choose one of the following:
a) The product is sent in for warranty assessment. A decision will be made within the communicated timeframe, and if the warrantyis approved, DLC will replace the product.
- b) If an immediate replacement is needed, a new product will be shipped and invoiced. DLC will then credit the product if the warranty is approved and the original item has been returned.
4. Warranty Does Not Cover
- Costs related to installation, transportation of new or defective equipment, travel or travel expenses. Consequential costs that arise from mounting/dismantling equipment in the field are also not covered. These costs are borne entirely by the customer.
- Costs related to call-outs or troubleshooting due to faults or operational interruptions of equipment installed in the field.
- The warranty is void if the customer or a third party makes any modifications, repairs, or alterations without written consent from Datek Light Control AS.
5. Sales Terms
- All offers issued by Datek Light Control are valid for 30 days unless otherwise stated and agreed.
- All orders are invoiced at the applicable prices and terms on the date of order. The applicable prices are specified in the order confirmation.
- Payment terms are net 30 days from the invoice date. The invoice date corresponds to the date the goods are shipped.
- At the request of Datek Light Control AS, the buyer must provide a payment guarantee or pay in advance before delivery or before the order is processed.
- In case of currency fluctuations, Datek Light Control AS reserves the right to adjust prices on existing contracts unless otherwise agreed.
- Any repair or improvement costs must be agreed upon with Datek Light Control AS before work begins.
- The purchase of control units requires a service agreement between Datek Light Control AS and the end customer. Wherethe buyer is not the end customer, the buyer is responsible for informing the end customer. A service agreement regulates, among other things:
- a) Operation and maintenance of the system
- b) Access to the system
- c) Data communication
6. Return of Goods
- All returns must be agreed upon with Datek Light Control AS prior to shipment. A return form with a description of the reason and other relevant information must accompany the return shipment to Datek Light Control AS.
- A return handling fee will apply for returned goods. This fee is calculated based on current rates as a percentage of the value of the returned items.
- Under special conditions, the calculation of the return fee may deviate from standard rates.
7. Conditions for offered and included services are as follows
- When purchasing control units from Datek Light Control AS, project and support services must be expected. Which services are included will be specified in the offer and confirmations from Datek Light Control AS.
- If the scope or type of service is not known in advance, it will be invoiced continuously under the same order/purchase order unless otherwise agreed.
- Conditions for offered and included services are as follows:
- a) Information about the end customer and ownership is clear.
- b) Required installation information is available.
- c) Naming and GPS positioning (WGS84 decimal degrees) are provided.
- d) The installation is connected, tested, and approved before contacting Datek support.
- e) No need for troubleshooting, additional tasks, or clarifications requiring extra time before the service can be delivered.
- f) The installer has sufficient installation knowledge to ensure commissioning and testing can be carried out without delay and safely.
Installation information as mentioned above must be provided to Datek Light Control AS using the current templates made available for this purpose.
In case of deviations, the time spent will be invoiced according to current rates for support and consultancy. This alsoapplies if the provided installation information is incorrect or incomplete.
