Welcome to our pages for downloads, questions and answers. Here you can find documents with descriptions of our products and installation instructions. We have also gathered the most common questions together with our answers. Here you can read our terms and conditions.
Do you have any questions you can't find here? Feel free to contact us.
Log in to the portal to manage your lighting system.
If you are a registered user on Datek light control platform, you can log in to the portal (see link at the top of the page) and follow the instructions. The app uses your GPS and gives you direct access to the nearest ignition box that you have rights to turn on / off. Time-saving and easy.
We need the control unit's serial number, a name for the ignition box and ignition box position. The position should be in the format WGS84 decimal degrees. For example, use Google Map which can give you this directly. If the ignition box was built by a panel builder who is Datek certified, the box will be configured and the rest is just testing. If the box is not fully configured, we must do so with the installer on site before the last check.
Yes. The app is available in 2 versions, one for registered track manager and one for users created by the track manager. The app gives the club the opportunity to handle users locally within the framework set by the platform owner.
You are missing communication with the GSM network. There can be several causes of this problem; Poor coverage, subscription failure or device failure. We check the latest reported signal strengths and can give you a hint about local GSM coverage. Poor coverage can be due to faulty or incorrectly mounted antenna, cable faults or antenna transitions. We can then check the subscription. The subscription must be of type M2M total and have a pin code removed. If these 2 conditions are not the cause, troubleshooting must take place directly on the device. Then the device usually has to return to us in Datek for troubleshooting.
If 2 or more nodes have an error message that starts around the same time, then it is more likely that the error is somewhere else. We suggest checking the control current to the nodes.
The node can be in networks where the control current to the luminaires is without electricity during the day. For example, a rebuilt system where only parts of the system are luminaire controlled, while the rest of the system is loop controlled and therefore must be switched off during the day. Loop control provides control current to both systems. In configuring nodes, there is a check box "Powerless during the day". This must then be checked.
If 2 or more nodes have an error message that starts around the same time, then it is more likely that the error is somewhere else. Suggests checking the control current to the nodes.
Feel free to contact us if you need further information or are wondering about how a collaboration with us works.