Downloads & FAQ.

Welcome to our pages for downloads, questions and answers. Here you can find documents with descriptions of our products and installation instructions. We have also gathered the most common questions together with our answers.

Do you have any questions you can't find here? Feel free to contact us.

Here you can log into the portal to manage you lighting system.

Question

Answer

How can I turn on / off light courses in an ignition box?

If you are a registered user on Datek light control platform, you can log in to the portal (see link at the top of the page) and follow the instructions. The app uses your GPS and gives you direct access to the nearest ignition box that you have rights to turn on / off. Time-saving and easy.

I'm going to start an ignition box. What information do you need?

We need the control unit's serial number, a name for the ignition box and ignition box position. The position should be in the format WGS84 decimal degrees. For example, use Google Map which can give you this directly. If the ignition box was built by a panel builder who is Datek certified, the box will be configured and the rest is just testing. If the box is not fully configured, we must do so with the installer on site before the last check.

Is there an app we can use to turn on / off the track light?

Yes it does. The app is available in 2 versions, one for registered track manager and one for users created by the track manager. The app gives the club the opportunity to handle users locally within the framework set by the platform owner.

The unit's A lamp is red and I can not control the ignition? What is wrong?

You are missing communication with the GSM network. There can be several causes of this problem; Poor coverage, subscription failure or device failure. We check the latest reported signal strengths and can give you a hint about local GSM coverage. Poor coverage can be due to faulty or incorrectly mounted antenna, cable faults or antenna transitions. We can then check the subscription. The subscription must be of type M2M total and have a pin code removed. If these 2 conditions are not the cause, troubleshooting must take place directly on the device. Then the device usually has to return to us in Datek for troubleshooting.

What is good / bad signal strength on GSM?

If 2 or more nodes have an error message that starts around the same time, then it is more likely that the error is somewhere else. We suggest checking the control current to the nodes.

In a luminaire-controlled road lighting network, the nodes are red in the map, but we know that they are in order. Why?

The node can be in networks where the control current to the luminaires is without electricity during the day. For example, a rebuilt system where only parts of the system are luminaire controlled, while the rest of the system is loop controlled and therefore must be switched off during the day. Loop control provides control current to both systems. In configuring nodes, there is a check box "Powerless during the day". This must then be checked.

In a luminaire-controlled network, 3 nodes next to each other have the message "offline". What's wrong with the nodes?

If 2 or more nodes have an error message that starts around the same time, then it is more likely that the error is somewhere else. Suggests checking the control current to the nodes.

Want to know more about the smart cities of the future?

Feel free to contact us if you need further information or are wondering about how a collaboration with us works.

support@datek.no 920 38 000 Customer Portal
    Øyvind Sløgedal
    Øyvind Sløgedal CEO Datek Light Control AS
    Steinar Olsen
    Steinar Olsen Sales Manager Datek Light Control AS